General terms and conditions with customer information

Table of contents

1. Scope

2. Conclusion of contract

3. Right of withdrawal

4. Prices and payment terms

5. Delivery and shipping conditions

6. Granting of usage rights for digital content

7. Contract duration and termination for subscription contracts

8. Retention of title

9. Liability for defects (warranty)

10. Redemption of promotional vouchers

11. Redeeming gift vouchers

12. Applicable law

13. Consumer Dispute Resolution (VSBG)

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Jennifer Weidmann, trading as "Urvertrauen" (hereinafter "Seller"), apply to all contracts for the delivery of goods and/or the provision of digital content that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the scope of services presented in the online shop. Any conflicting or deviating terms and conditions of the Customer are not recognized unless their validity is expressly agreed to.
1.2 These terms and conditions apply accordingly to contracts for digital content, unless expressly stipulated otherwise.
1.3 These terms and conditions apply accordingly to contracts concerning vouchers.
1.4 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.
1.5 “Digital content” means data that is produced and provided in digital form and for which usage rights are granted.
1.6 Depending on the product description, the subject of the contract may be a one-off delivery or a recurring delivery as part of a subscription (“subscription contract”).

2) Conclusion of contract

2.1 The product descriptions contained in the online shop do not constitute a binding offer, but serve as an invitation to the customer to submit a binding offer.
2.2 The customer can submit their offer via the online order form. After completing the electronic ordering process, the customer submits a legally binding offer to purchase the items in the shopping cart by clicking the button that finalizes the order. Alternatively, offers can also be submitted by telephone, email, post, or via the online contact form.
2.3 The seller may accept the customer's offer within five days by (i) sending an order confirmation in text form, (ii) delivering the goods, or (iii) requesting payment from the customer. The earliest of the aforementioned dates shall apply. After this period, the offer shall be deemed rejected.
2.4 The seller stores the contract text and sends it to the customer in text form (e.g., email) along with the terms and conditions after the order has been placed. Customers with an existing account can also view the contract text in their login area.
2.5 Input errors can be corrected before submitting the binding order using the usual correction functions (e.g. browser's "back" function, change options in the order form).
2.6 The contract language is German .
2.7 Order processing and communication generally take place via email. The customer must ensure that the email address provided for order processing is correct and allows the receipt of technical messages (especially order and shipping confirmations).

3) Right of withdrawal

3.1 Consumers generally have a statutory right of withdrawal.
3.2 Further information can be found in the seller's cancellation policy in the shop.
3.3 The right of withdrawal does not apply to consumers who are not citizens of an EU member state at the time of conclusion of the contract and whose sole residence and delivery address are outside the EU at the time of conclusion of the contract.

4) Prices and payment terms

4.1 Unless otherwise stated, prices are total prices. Value-added tax (VAT) is not shown (small business regulation pursuant to § 19 UStG). Any additional delivery and shipping costs will be shown separately.
4.2 For deliveries outside the EU, additional costs (e.g., transfer/exchange fees, customs duties, taxes) may apply, which are to be borne by the customer.
4.3 Available payment methods are displayed in the online shop. Currently offered payment methods include: PayPal , prepayment/bank transfer , and Klarna payment methods (e.g., invoice, Sofort/“Pay Now”, and, if applicable, SEPA direct debit). Payment processing may be handled by the respective payment service provider according to their terms and conditions.
4.4 In the case of advance payment, the invoice amount is due immediately after conclusion of the contract, unless a later date has been agreed.
4.5 For SEPA direct debit (where offered), the invoice amount is due after the SEPA mandate has been issued, but not before the pre-notification period has expired. Chargeback fees incurred due to reasons attributable to the customer are to be borne by the customer.

5) Delivery and shipping conditions

5.1 Delivery will be made to the delivery address specified by the customer, unless otherwise agreed. In the case of PayPal payment, the delivery address stored there will apply.
5.2 If delivery fails because the customer was not found at the specified address, the customer shall bear the costs of the unsuccessful delivery, unless he is not responsible for this or he exercises his right of withdrawal.
5.3 Self-collection is not possible for logistical reasons.
5.4 Digital content will be provided exclusively electronically (e.g., via download).
5.5 Vouchers will be provided electronically via email or by post, depending on the selection.

6) Granting of usage rights for digital content

6.1 Unless otherwise stated, the customer receives a simple, perpetual and geographically unlimited right to use the provided content for private purposes .
6.2 Transfer to third parties and reproductions outside the scope permitted by contract are prohibited unless the seller has given express consent.
6.3 The granting of rights only occurs after full payment. Any provisional permission to use does not constitute a transfer of rights.

7) Contract duration and termination for subscription contracts

7.1 Subscription agreements are concluded for a limited period of time as specified in the product description and end automatically upon its expiry.
7.2 The right to extraordinary termination for good cause remains unaffected.
7.3 Notices of termination must be in written form (e.g., email).

8) Retention of title

The delivered goods remain the property of the seller until full payment has been received.

9) Liability for defects (warranty)

9.1 The statutory warranty for defects applies.
9.2 For used goods, the limitation period for claims relating to defects is one year from delivery; this excludes (i) items which, according to their usual purpose, have been used for a building and have caused its defectiveness, (ii) claims for damages and reimbursement of expenses, and (iii) cases of fraudulent concealment.
9.3 The customer is requested to report any obvious transport damage immediately to the delivery person and to inform the seller. Failure to report damage does not affect statutory rights.

10) Redemption of promotional vouchers

(1)–(10) as in your previous text – unchanged in content, slightly streamlined in language:
– Redeemable only in the shop and within the specified period; redeemable only before order completion; not redeemable for cash, does not accrue interest; product/combination exclusions may apply; transferable; one promotional voucher per order; remaining balance expires; difference payable by other payment method; refunds in case of cancellation are excluded to the extent permitted by law.

11) Redemption of gift vouchers

(1)–(8) as in your previous text – content unchanged:
Redeemable in the shop; valid until the end of the third year after purchase; redemption only before order completion; multiple gift vouchers possible per order; no cash payment/interest; transferable; remaining balance available until expiry date.

12) Applicable Law

12.1 The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only to the extent that the protection afforded is not withdrawn by mandatory provisions of the state in which the consumer has their habitual residence.
12.2 Clause 12.1 does not apply with regard to the right of withdrawal to consumers residing outside the EU (see Clause 3.3).

13) Consumer Dispute Resolution (VSBG)

The seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Reference to the former EU online dispute resolution platform is not applicable, as it was discontinued on July 20, 2025 .